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Customer Service Specialist, Seoul

게시됨 2024-10-25
만료 2024-11-25
ID #2415549285
Free
Customer Service Specialist, Seoul
Korea South, 서울, 서울,
게시됨 October 25, 2024

설명

At Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward.

As a global medical technology leader for nearly 100 years, a patient's mobility is enhanced by a Zimmer Biomet product or technology every 8 seconds.

As a Zimmer Biomet team member, you will share in our commitment to providing mobility and renewed life to people around the world.

To support our talented team, we focus on development opportunities, robust employee resource groups (ERGs), a flexible working environment, location specific competitive total rewards, wellness incentives and a culture of recognition and performance awards.

We are committed to creating an environment where every team member feels inspired, invested, cared for, valued, and have a strong sense of belonging.

Job Summary Customer Service Specialist is mainly responsible for responding to customer orders, requests and inquiries related to products and services provided; acts as somewhat of a mediator between customers and business by assisting in problems, mistakes, transaction issues, payment, cancelations, and other inquiries.

Principal Duties and Responsibilities* Sales Order Management Sales order & return process management Promotion and Discount management Manage backorder report for customers* Purchase Order Management Non-inventory PO related to Operation Inter-company inventory PO and Pull-in Inter-company return and redeployment POPMR (Product Miscellaneous Request) process management* Service and Reporting Respond requests/inquiries from customers OTIF (On Time In Full) analysis and reporting Document preparation for tracking management system & UDIExpiry management of consignment Support KPI assessment of logistic service providers Expected Areas of Competence (i.e.

KSAs)- Good Communication skill- Written communication in English- MS Office (Excel)Job Requirements*Education- Associate or Bachelor's degree* Experience- Customer servicing experience is preferred- Medical device experience is preferred* Travel Requirements- Need to be able to travel overseas EOE/M/F/Vet/Disability

작업 세부 정보:

직업 종류: 풀 타임
계약 유형: 영구적인
급여 유형: 월간 간행물
직업: Customer service specialist

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