Job Description Who we are Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar. Across its platforms, Trip.com Group integrates travel resourcesfrom industry partners and helps travellers worldwide pursue the perfect tripwith exceptional travel products and services. We have four contact centres around the globe based in Japan, Korea, UK, and the Philippines, providing 24/7 customer service in 19 differentlanguages. We have more than 30,000 employees across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets andaiming to be the worlds leading and most trusted family of online travelbrands that aspire to deliver the perfect trip at the best price for everytraveller.

Who we are looking for We are seeking a passionate and enthusiastic French speaking Customer Advisor to join our team in our Edinburgh office.

You will be customer-centric, have a passion for travel, have atrack record in building rapport quickly and take pride in being able toproblem solve.

These aspects will come through in all your interactions whilstdelivering the best possible customer service through our range ofcommunication channels.

What you will get inreturn Joining the team in Edinburgh, you will be warmly welcomed to anengaging and supportive working environment which includes:32 days annual leave Workplace health cash plan including claiming back for dental,optical and physiotherapy and much more Employee well-being program, Employee Assistance Program andenhanced sick pay Monthly performance based bonuses Extensive learning opportunities and resources to further yourcareer Annual travel points which can be redeemed at Trip.com towardsyour next adventure Enhanced family policies (maternity/paternity/adoption)Life and health insurance Discounted parking pass at Fountain Park Birthday cake on your birthday Free on-site gym Hybrid working Frequent employee engagement events Refer a friend bonus scheme Alongside our excellent benefits package we are committed toinvesting in your learning and development to support you building a career at Trip.com.

Working hours- Your normal hours of work per week will be 37.5 hours, Monday to Friday, with one unpaid hour for lunch from 7am to 3.30pm.

Location- Our contemporary workspace is based at Lochrin Square in Fountainbridge, Edinburgh.

Salary- We offer a competitive salary of £24,000 per annum plus a£1000 language allowance.

What youll be doing Providing exceptional service to our customers, being the firstpoint of contact responding to various travel queries.

Providing resolutions to our customers via Call, Chat and Email.

Handling customer queries with empathy, patience and compassion.

Attending regular team huddles.

Keeping up-to-date with the latest promotions, initiatives andcompany policies/procedures.

Assisting in ad hoc assigned projects. What youll need Customer service experience Must be fluent in French and English Effective communication skills Good knowledge of Microsoft Office suite Proficient typing abilities Ability to remain calm and logical in challenging situations Excellent problem solving skills Enthusiastic approach with the desire to hit your goals andpassionate about continuous development Desired but not essential Previous contact centre experience Travel & Tourism industry experience Why Trip.com Group We offer a stage to unleash your full potential and drive globalimpact.

As an international team, we embrace an open and inclusive culture thatsupports personal growth and career development.

Everyone is on a trip, whetherit's a career trip or a life trip.

At Trip.com Group, you can define your owntrip by taking the first steps in to your career with us! Be Aware of Recruitment Fraud Please be vigilant as we have noticed fraudulent entities posingas Trip.com Group or our associates, contacting applicants with fake joboffers.

Remember, official communications will always come from our verifiedemail addresses, and we never conduct interviews solely via text or instantmessaging apps.

We do not charge any fees throughout the hiring process.

If youreceive any dubious communications, report them immediately to Click the link to learn more about What makes Trip.com Group aleading global travel service provider? Find out more job opportunities at Have a good trip, and see you soon!