Description
Pre and post sales technical support for the use of Protocol Group Products
Detailed Duties and Responsibilities: Provide first/second line technical support for CNS Protocol test product lines (PCI Express, CXL, NVMe, Ethernet, Fibre Channel SAS, SATA).
Respond to customer queries and requests for help using the support tracking system by web, email and zoom.
Utilize Protocol Analyzers and other test and measurement equipment.
Interpret and analyze trace captures
Independently Interpret testing and compliance results and provide feedback to the customer.
Communicate clearly between Customers and other internal individuals
Collaborate with other team members: sales engineering, marketing, application engineering and product development teams
Work within organizational policies and practices
Recreate/validate reported issues
Escalate and involve/work with next line of support where appropriate.
Required Education, Skills and Experience: Strong analytical /problem solving skills, proactive problem solver
Education level: Degree or higher. BSEE/BSCS, Bachelor's degree (B. S.) in Electronics/ electrical engineering / relevant discipline, or equivalent combination of education and experience
Experience in remotely supporting customers
Good English communication in addition to local language
Preferred Qualifications: Knowledge/experience of high-speed serial protocol standards
PCI Express (PCIe), Compute Express Link (CXL), NVMe, SAS, SATA, Ethernet, Fibre Channel
Comfortable interfacing with customers and being part of the Sales process
Knowledge of electrical and electronics principles – in particular high speed serial protocols
Basic understanding of computer network configuration and protocols
Experience using test instruments (e.g., compliance testers, protocol analyzers)
Debug or validation of PCIe protocol
Debug or validation of CXL protocol
Debug or validation of NVMe or SAS
Familiarity with a Linux and Windows operating environment
Foreign language skills ideal but not required
Good understanding of Sales cycle and customer decision making and development cycle
Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules and regulatory orders. Our reputation for honesty, integrity and high ethics is as important to us as our reputation for making innovative sensing solutions.
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