We are seeking a Virtual Medical Receptionist to join our eyecare practice.

Previous experience in the eyecare industry isn't required.

Fluency in English and Korean is essential.

As the front-line representative, you will play a crucial role in maintaining and enhancing the patient experience and satisfaction.

Your primary objective will be to ensure patient comfort and provide them with accurate information.

As a Virtual Medical Receptionist, you will be responsible for various receptionist and clerical duties within our optical practice.

Job duties and responsibilities  Professionally handle all incoming calls, schedule appointments, and appropriately redirect or take messages.

Provide prompt and comprehensive responses to customer inquiries and address any complaints effectively.

Gather necessary information from patients and medical insurance providers.

Verify medical insurance benefits and efficiently submit insurance claims.

Manage outgoing mail and perform administrative tasks such as checking, sorting, and forwarding emails.

Place orders for supplies as required.

Maintain accurate and updated records and files.

Provide general administrative support to the practice.

Job requirements and qualifications Experience working in the eyecare industry Fluency in both English and Korean Preferred experience and knowledge in medical insurance verification and claim submission Proficiency in common online systems like G Suite and MS Office (especially Excel and Word)High School diploma Additional qualifications will be a plus Soft Skills Demonstrated critical thinking and problem-solving abilities Strong team player Excellent time-management skills Exceptional interpersonal and communication skills Customer-centric approach Ability to multitask effectively Reliable and punctual Other Requirements Reliable high-speed fibre internet connection (Between 50 - 100 Mbps minimum)Personal laptop or desktop computer Adequate backup power supply for potential outages Good quality headset with a built-in microphone Working hours aligned with the practice's operational hours Please complete the application in English and upload a resume in English.