Field Service Engineer (lc/lcms)

Description

Every day, Agilent Field Service Engineers help our customers to solve issues that enable scientists to make discoveries that enhance the quality of life. Through our work, we deliver insights and provide support that keep labs running smoothly and more efficiently. Join our dynamic organization to be a part of this rewarding work.

As a Field Service Engineer for Agilent, you will work at a variety of labs, so having an appetite for continuously learning about new instruments, software and consumables is key. Applying your communication skills, creativity and can-do attitude is essential. The ability to help with solving customer problems and a commitment to deliver the highest-levels of customer service is how you will build customer success.


Your Role:

You will be responsible for supporting our customers with on-site installation, implementation, maintenance and repair of company and multi-vendor systems solutions. Our varied product lines include hardware, software and networking products as well as operating systems. Installing, configuring, and optimizing hardware, software, and networked systems at customer sites
Diagnosing and resolving system and product performance issues
Performing preventive and corrective maintenance and repairs
Proactively identifying potential equipment issues to prevent unplanned customer downtime
Advising customers on preventive maintenance strategies and system configurations that may impact performance
Delivering fully integrated solutions, including peripherals, communications, operating systems, and application software
Training other field engineers and customers on system operation and best practices
Ensuring high levels of customer satisfaction through professional, timely, and effective support

Qualifications

Your Profile: Bachelor’s or Master’s degree in a science-related field such as Chemistry, Analytical Chemistry, Biochemistry, Biotechnology, or a related discipline
Minimum 4+ years of experience in a similar field service role or equivalent experience as an end user Strong troubleshooting, analytical, and problem-solving skills
Experience with Agilent solutions is preferred but not required Hands-on experience with LC/MS systems (LCMS) is a strong plus Clear, professional, and timely verbal and written communication skills
Willingness to travel and enthusiasm for visiting and supporting customers

Additional Details This job has a full time weekly schedule. It includes the option to work remotely. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Travel Required: 100% of the Time

Shift: Day

Duration: No End Date

Job Function: Services & Support