Field Service Engineer

Description:

A Field Service Engineer will install, support, troubleshoot, repair, and otherwise maintain all

Intuitive products in their assigned territory ensuring all service agreements and warranty

obligations are fulfilled and exceeding customer expectations. This requires expertise in

electro-mechanical systems, specialized training, as well as excellent customer service and

communication skills.



Responsibilities:

• Perform all types of scheduled maintenance activities for your assigned territory

including, but not limited to; system inspections, preventive maintenance,

software updates, system recalls, field actions, and upgrades

• Troubleshoot, diagnose, and repair all Intuitive products and associated

equipment within your specified territory in accordance with procedures and

within designated timeframes.

• Coordinate and perform system and hardware delivery and installation

• Competent in knowledge and implementation of O. R. protocol and HIPAA

standards

• Complete all administrative duties, which include but not limited to; Spare parts

inventory, Field Activity Reports, Return Material Authorizations, Expense

Reports etc. within the prescribed timeframes

• Maintain all Intuitive provided items to include; issued tooling, calibrated tool

sets, employee vehicle, laptops, i Pads, and any other company owned or issued

assets

• Support Intuitive teams as required to facilitate company objectives; eg. Assist

Sales teams with trade show support as required, assist Genesis teams with sterile

reprocessing training as required, provide hospital contacts to other Intuitive

teams as required, etc...

• Provide feedback to HQ and take part in continuous improvement projects as

required to improve processes and find efficiencies

• Complete all required training items to include, but not limited to; equipment

training for all Intuitive products in your assigned territory, Intuitive Surgical

University classes as required, and professional development courses as required

by management

• Maintain all aspects of your assigned territory to include, but not limited to;

responding to customer needs, maintaining system Ibase configurations, customer

contacts, establishing a rapport with assigned customer base, supporting

customer training and events as required

Additional Responsibilities:

• Provide technical support to end-users and other Intuitive employees

• Conduct training sessions at ISI, training centers and hospitals

• Understand and comply with all department and company policies

• Provide management with a quarterly territory review and assessment

• Complete all administrative tasks in the required time frame

• Ability to Travel ~60% within the travel and expense policy

• Ad hoc tasks assigned by management

• Reside within 30 miles of assigned territory location

• Willingo work a flex shift, second shift, or other type of shift as required by territory

assignment and management

• Demonstrate individual characteristics expected of Intuitive personnel (eg. Character,

capacity, energy, experience)
Qualifications

Competency Requirements:

Competency is based on education, training, skills and experience. In order to adequately

perform the responsibilities of this position the individual should have:

• 0-2 years of Field Service Experience preferred

• Associate’s degree in related field or equivalent training/experience preferred

• Proven track record of troubleshooting electro-mechanical systems preferred

• Good written and oral communication skills

• General computer skills

• Strong administrative and record keeping skills

• Clean driving record

• Ability to lift 75 lbs and move wheeled objects up to 1,200 lbs

Additional Information

Intuitive는 고용 기회 균등 고용주입니다. 당사는 인종, 성별, 임신 여부, 성적 지향, 성 정체성, 출신 국가, 피부색, 연령, 종교, 국가 보훈 대상자, 장애 여부, 유전 정보 또는 연방, 주 또는 현지 관련 법률에 따라 보호받는 기타 모든 지위에 관계없이 자격을 갖춘 모든 지원자 및 직원에게 동등한 고용 기회를 제공하며 모든 유형의 차별과 괴롭힘을 금지합니다.

당사는 기회 균등법에 따라 범죄 및 유죄 판결 기록이 있는 고용 자격을 갖춘 지원자를 고려할 것입니다.