Onto Innovation is a leader in process control, combining global scale with an expanded portfolio of leading-edge technologies that include: 3 D metrology spanning the chip from nanometer-scale transistors to micron-level die-interconnects; macro defect inspection of wafers and packages; metal interconnect composition; factory analytics; and lithography for advanced semiconductor packaging. Our breadth of offerings across the entire semiconductor value chain helps our customers solve their most difficult yield, device performance, quality, and reliability issues. Onto Innovation strives to optimize customers’ critical path of progress by making them smarter, faster and more efficient.

Job Summary & Responsibilities

Position Summary:

The Technical Product Support Engineer is a key member of an expert team focused on delivering solid technical support responses to internal and external customers. The successful candidate will have a deep understanding of the Semiconductor family of products, tools, and platforms. They will clearly articulate support decisions, findings, and field service plans of action. The ideal candidate is a highly motivated and creative individual who is ready to contribute to Onto Innovation's success.

• Provide expert level hardware support of installation base through escalation process for Onto Innovation tools via remote support or at customer sites

• Develop and effectively communicate with internal and external customers on plans of action and results

• Drive improvement in the support structure of existing products with documentation revision and development, feedback of quality issues discovered in the field to design engineers

• Provide on the job training to Field Service Engineers

• Provide Field Service input to New Product Development through design reviews and testing

• Provide support of documentation development and qualification criteria during New Product Introduction

• Provide occasional support of field service activities in a field service engineer capacity

• Must be able to remain in a stationary position for lengthy periods of time

• Constantly positions self to access serviceable areas in a cleanroom environment

• Frequently moves components or diagnostic equipment weighing up to 50 pounds in a cleanroom environment

Qualifications

Required Education and Experience:

• Proficient in Microsoft Office products

• Familiar with PC's and have a strong troubleshooting background

• Ability to travel both domestically and internationally and have a current Visa or entry permission

• 50% travel required

• Minimum 5 years of experience in Field Support Service

• BS in an electronics discipline or equivalent military experience in a technical field

• Master’s degree preferred

• Outstanding verbal and written communication skills necessary

Onto Innovation Inc. offers competitive salaries and a generous benefits package, including health/dental/vision/life/disability, PTO, 401 K plan with employer match, and an Employee Stock Purchase Program (ESPP) along with health & wellness initiatives. We provide a collaborative working environment along with resources, and state-of-the-art tools & equipment to promote success; and a welcoming, inclusive corporate culture where individuals are recognized for their contributions.

Onto Innovation Inc. is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.

For positions requiring access to technical data, Onto Innovation Inc., Inc. may have to obtain export licensing approval from the U. S. Department of Commerce - Bureau of Industry and Security and/or the U. S. Department of State - Directorate of Defense Trade Controls. As such, applicants for this position – except US Citizens, US Permanent Residents, and protected individuals as defined by 8 U. S. C. 1324b(a)(3) – may have to go through an export licensing review process.

Benefits

Onto Innovation believes that our employees are our most important assets., For this reason, we offer a comprehensive benefits and rewards programs to help protect your welfare and financial security., Physical Health Onto Innovation provides comprehensive health benefits to support you and your family while also promoting wellness., Financial Health
Onto Innovation makes it easy to save for retirement and provide a level of financial security as you and your family look to the future. We offer retirement savings and employee stock purchase to help you ensure your financial security., Wellbeing Health
We provide generous time-off benefits that acknowledge the family needs and lifestyle of our diverse workforce., Career Growth
At Onto Innovation, we believe our success as a business is dependent upon the skills, knowledge, talents, energy and dedication of our employees. We take pride in providing a work environment that encourages you to develop professionally. We offer a host of opportunities to help you learn, develop, and become Onto Innovation ambassadors and our best recruiters!, Community Connections
Onto Innovation understands we all benefit from a healthy community. Whether through our Employee Giving Matching Program or site-specific programs for local communities, we encourage you to be an active participant in your home community., Check us out on our socials
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