JOB DESCRIPTION At Du Pont, our purpose is to empower the world with essential innovations to thrive.

We work on things that matter.

Whether it’s providing clean water to more than a billion people on the planet, producing materials that are essential in everyday technology devices from smartphones to electric vehicles, or protecting workers around the world.

Discover the many reasons the world’s most talented people are choosing to work at Du Pont.

We empower our team to deliver world-class customer experiences in an ever-evolving landscape.

If you’re a proactive problem-solver who thrives in a dynamic setting, we’d love to have you on board.

This role offers a unique opportunity to build strong customer relationships, contribute to business success, and grow with us.

Key Responsibilities Order Management: Serve as the primary point of contact for receiving, processing, and verifying domestic orders via SFDC, email, and customer EDI, ensuring accurate order entry in line with defined procedures.

End-to-End Support: Manage the entire inquiry and order process, including delivery instructions, shipment coordination, and co-working with the business team on account receivable collections.

Proactive Monitoring: Track open orders and take timely action to promote on-time delivery, ensuring alignment with customer promise dates.

Customer Issue Resolution: Provide first-call resolution for order changes and other service requests, escalating complex issues promptly and effectively to internal partners.

Relationship Building: Foster professional, quality-driven relationships with customers, delivering superior service and collaborating closely with the sales team to achieve customer satisfaction.

Cross-Functional Collaboration: Partner with teams including Sales, Supply Chain, Logistics, Finance, and external warehouses to understand and meet customer requirements.

Compliance & Reporting: Adhere to corporate policies, procedures, and legislative requirements, while providing sales-related insights (e.g., sales order vs.

forecast data) to the business team.

System Expertise: Act as the primary contact for SAP Order-to-Cash processes, leveraging tools like SAP, SFDC, and Microsoft Office to optimize operations.

What We’re Looking For Proven experience in customer service or order fulfillment (3–5 years preferred).

Excellent interpersonal communication skills (verbal, phone, listening, and written) to build strong relationships internally and externally.

Strong English proficiency.

High attention to detail with exceptional accuracy and organizational skills.

Proficiency in SAP, SFDC, and Microsoft Office tools.

A self-motivated, positive mindset with the ability to adapt and excel in changing circumstances.

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