POSITION PURPOSE The Sr. Retail Operation Associate will be the first point of contact for all internal Retail enquiries and will play a key role in ensuring effective and regular communication between the Head Office and the Retail teams.

The Sr. Retail Operation Associate will provide accurate and timely administrative support to the Retail team as well as assist with Retail financial and inventory management.

The role will contribute to administrative efficiencies within the Retail team as well as the implementation of new processes as required.

The Sr. Retail Operation Associate will continually assess, analyse and improve all operational aspects of Retail.

As a key liaison between Head Office and Retail, this role will demonstrate a commitment to excellence, communication and Aesop’s culture. MAIN RESPONSIBILITIES Inventory Management In coordination with SCM, support stores in managing current and out of stock levels to meet business needs Coordinate the regularly Aesop Retail Stocktake.

Preparation of stock takes, cycle counts, and investigation of discrepancies and then implement corrective actions to improve future stock takes results Ensure all Order Calculators are submitted on time from stores and approve.

Forecast NPD/Retail Monthly demand/POSM demand/Store Open Retail Operation Guidelines Global Operation Guidelines Review and Store Application Develop operation guidelines for operating environment considering local labor laws and apply them to stores Retail Operation Cost budgeting & execution Retailer mall operations Retailer mall operation control and finding opportunity to drive the business forward working closely with relevant parties Enhance product information on the online site, such as product descriptions, product care, and legal requirements.

Monitor daily discount rates in e-retail channels and manage pricing and promotions accordingly.

Prepare internal and market analysis to highlight opportunities and provide insight to make business decision Administration Provide support and answer internal Retail enquires.

Provide administrative support to the Retail management team.

Ensure all administrative and tasks are completed accurately and correctly within the specified/required timeframes.

Be responsible for Aesop operational and loss and prevention manuals.

Troubleshoot and support problems with all POS and IT systems and communicate IT issues to relevant people in a timely and effective manner.

Resolve and escalate any enquires or problems regarding systems with the relevant parties.

Provide weekly and reporting on daily sales and relevant KPIs, inventory needs, etc.

Onboarding and exiting relevant employees from appropriate systems Continuous Improvement Provide continuous analysis on retail performance as well as current processes and systems and their performance Make relevant suggestions for improvement.

Collaborate with the relevant parties to implement and spearhead any process improvements.

Work on relevant projects as and when the need arises.`Qualification Above Bachelor’s degree At least 4~6 years related experience in retail field Over Intermediate level in English both Verbal and Written Experience with retail scheduling and inventory systems as well as retail policies and processes Hands-on, practical problem solving and ability to complete tasks within set timeframes High attention to detail Strong written and verbal communication skills Strong MS office skill is a must