광고



Wfj High End Supervisor, Korea South

게시됨 2024-07-06
만료 2024-08-06
ID #2228723370
Free
Wfj High End Supervisor, Korea South
Korea South, 서울, 서울,
게시됨 July 6, 2024

설명

High-end business focus• Monitor and contribute to the boutique’s High-end target achievement and suggest follow-up action plans.• Work with the High-End Manager & HOB on HEB clientele to suggest tailor-made client approaches before,during, and after a sale for the boutique’s high-end business performance.-Before sales: Prepare client profiling and product matching with staff members.-During sales: Support staff members or lead in the PV depending on the boutique’s request.-After-sales: Structure installment plans with boutique staff to complete the sale.

Expertise and Business Acumen• Participate in collecting and sharing competitor insights and market intelligence.• Assist in the development of knowledge in gemology and savoir-faire within their boutique.• Demonstrate the ability to transmit and communicate the “Chanel Difference” with external and internalclients.• Identify areas of weakness in the boutique and provide strategies to elevate the high-end sales capabilities ofthe team.• Conduct coaching sessions focused on high-end sales techniques.• Ignite clients’ desire to purchase through styling expertise: mixing and matching jewelry pieces acrossdifferent Chanel collections as well as the clients’ own jewelry.

Be Client-centric.• Identify opportunities and assist in the execution of new UHNW client acquisitions.• Assist SWFJAs / WFJAs on High-End CEM management.• Monitor and enforce client engagement and relationship-building behavior for high-end clients.• Work closely with the Fashion team to identify and grow the VIP client’s database.• Work with individual boutique team members to gain a thorough and personalized understanding of high-end clients to provide personalized experiences and services.• Closely monitor client engagement results and partner with the boutique management team to optimize results.• Capture and keep up to date CEM data of each high-end client.

Monitor Proper Handling of Merchandise• Support HOB in proposing the right HEB category mix for the boutique based on each boutique’s HEB needs.• Provide regular feedback from clients on HEB categories to retail and merchandising management teams.• Provide recommendations on repair and quality check of HEB categories.

Provide and Supervise the Delivery of Ultimate Luxury Client Experience• Assist the team on how to engage and captivate potential High-End clients.• Provide background information on Chanel’s HJ and HH history and answer questions and objections regarding High Jewelry.• Conduct coaching with FJA on presentation and quality control of HEB category merchandise on a regularbasis.• Supervise and observe the performances of SWFJs/WFJAs and assist in customer enquiries and complaints.• Elevate and strengthen the relationship with Chanel.- Support HJ events as a presenter depending on the request of boutiques and relevant departments.- Support HJ routings as an HJ expert in the PV depending on the request of boutiques.- Support PSR events as a Chanel ambassador to express the superiority of Chanel’s collection depending on the request of the relevant department.

Foster close partnerships• Establish a good working relationship with other boutiques.• Build a relationship with the Fashion team to facilitate potential high-end referrals.• Work with the Fashion Division, and the relevant divisions (IT, Finance, ODHR, Logistics, Communications) aswell as within the WFJ division (VM, Marketing, Product, PR, Training) in daily operations.

작업 세부 정보:

직업 종류: 풀 타임
계약 유형: 영구적인
급여 유형: 월간 간행물
직업: Wfj high end supervisor

⇐ 이전 직업

다음 직업 ⇒     

 

고용주에게 연락하기

    고용주 정보

    CHANEL

    빠른 탐색:

    위치

    도시 또는 지역 입력

    예어


    광고