The Offer Flexible working options Fantastic work culture Attractive Salary & Benefits The Job You’ll investigate and resolve customer disputes related to transactions, such as unauthorized charges, billing rrors, product or service quality issues.

You’ll engage in clear, professional communication with customers, merchants, and other involved parties to facilitate effective dispute resolution.

You’ll meticulously document all relevant details, including customer interactions, evidence, decisions and final resolutions, ensuring accurate records are maintained.

You’ll adhere strictly to company policies and regulatory guidelines, safeguarding customer confidentiality and ensuring compliance throughout the dispute resolution process.

You’ll advocate for customers by empathizing with their concerns and negotiating fair outcomes, whether it involves refunds, chargebacks, or merchant negotiations.

You’ll stay vigilant for any signs of potential fraud, promptly reporting suspicious activities to the appropriate internal teams for further investigation.

The Profile We would love to hear from you if… You have at least 1 year of experience in a similar role You maintain a minimum of an 80%-win rate in dispute resolutions You are proficient in Pay Pal dispute resolution You are an excellent communicator with strong interpersonal skills You thrive on solving problems and making decisions.

You excel at prioritizing, multitasking, and meeting deadlines.

The Employer Our client was established in 2018 and headquartered in The Netherlands.

Our client mission is to continue scaling our operations and opening & sustaining more successful global brands to achieve our target of $500 M revenue and more than 50 stores worldwide by 2027.