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Senior Service Engineer, Korea South

Korea South, Gyeonggi-do, Korea South
게시됨 2024-07-08
만료 2024-08-08
ID #2232833782
Free
Senior Service Engineer, Korea South
Korea South, Gyeonggi-do, Korea South,
게시됨 July 8, 2024

설명

Gas analysis that empowers a changing world.

Do you want to be part of a business that genuinely values entrepreneurialism, innovation and individual accountability?We focus on our customers and are proud of the difference our technology makes.

We partner with some of the biggest manufacturing companies in the world and our technical innovations are used to enhance well-known brands across multiple industries.

A truly exciting opportunity for a talented Senior Service Engineer to join Servomex, the world leader in gas analysis and part of the FTSE 250 Spectris Group on the London Stock Exchange.

The Senior Service Engineer will provide after sales support for all Servomex gas analysers and sample systems.

This role will primarily focus on field service repairs but will include in house workshop repairs as well as providing remote telephone/email technical support to our customers/partners.70% of the role will be field based with travel across Korea (70%) and Japan (30%) with 30% based in our workshop in Seoul, Korea. Unleash your true potential with a career at Servomex; become part of our team, together we can create a cleaner, healthier, and more productive world.

About the role: Primary responsibility will be undertaking Field Service duties across the region.

Handle customer and channel partner telephone calls and emails, providing excellent customer service and technical assistance in a timely manner.

Primary responsibility focused on Field Service work.

Undertake workshop service, calibration, and repairs.

Support rental stock and assist in the administration of the rental program by service and calibrating returned analysers and making them available for customers.

Receive equipment to be serviced, in a timely manner, and position the department for successful turnaround.

Conduct timely evaluations of instruments and provide technically compliant quotations to the service coordinator for distribution.

Complete repair reports and any other required reports/documentation Ensure that Servomex equipment meets the relevant health and safety and local safety requirements.

Engagement and support of Servomex SBS and 5 S objectives Ensure customers are aware of the advantages of our training programs and maintenance contracts and up sell at every opportunity.

Document customer feedback/VOC related to service process and product issues and support initiatives to improve performance. Ensure all works are carried out safely, reporting all near misses, continually improving health and safety.

About You: Essential Education, Skills and Experience: A proven track record of working within a Field Service Engineer position with demonstrable experience of installing, troubleshooting and repairing gas analysers (Gas chromatographs) or comparable equipment Strong Electronic and Instrumentation background Experienced in providing various levels of customer training Excellent trouble shooting capabilities to solve problems Ability to interpret maintenance manuals, schematics, and wiring diagrams Competent SAP user Good written and verbal English skills and must be fluent in Korean.

Ability to work and communicate with multicultural partners University degree (or equivalent) - technical discipline preferred Location: Seoul, Korea Job Type: FULL-TIME, PERMANENT Servomex offers a comprehensive salary and benefits package commensurate with its status as a world class organisation committed to high performance, customer focus and employee empowerment.

We are happy to consider any reasonable adjustments that candidates with a disability may need during the recruitment process and you will be asked whether you require any such adjustments during the application process.

Please note we will also make reasonable adjustments wherever possible to enable employees to complete their roles to the best of their ability.

작업 세부 정보:

직업 종류: 풀 타임
계약 유형: 영구적인
급여 유형: 월간 간행물
직업: Senior service engineer

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