.fit_to_content{width:%;height:auto}Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.Join us on our journey for a better tomorrow.Job Title: Planner_ServiceBusiness Area: CTDivision: CTSReporting to: Manager_Service Operations Location: BusanPurpose of this JobTo proactively plan and schedule the visits of Service Technicians with an objective to optimize service resources to achieve high degree of operational efficiency and customer satisfaction.Support the Service Operations Manager to ensure that work schedules are correctly allocated in order to maximize technician’s efficiency based on the Competence levels of technicians.Duties & Responsibility[Planning]Forward planning of service interventions based on service plan schedules / orders from service sales engineers regarding planning of next service intervention. Allocate service jobs based on clearly defined competence levels.Plan service interventions based on priority list in order to improve operational efficiency.[Rescheduling]Request that service orders are generated by the Service Coordinators as per plan.Schedule to close services jobs immediately when jobs are completed.[Customer Value]Proactive communication with customers.Communicate schedules with customers, Service Sales Engineers or equipment sales engineers, etc. Improve customers’ response through effective coordination. Understand and resolve customer concerns to ensure customer satisfaction and improve NPS.[Service Operations]Follow up with service jobs and activities assigned.Confirm spare parts availability for all assigned jobs.To ensure that technicians submit Daily Time sheets, work orders & picking list on daily basis together with other related documents.Submission of reports in time as per the frequency defined.Escalation at an appropriate level to resolve customer concerns to update the management about daily operations.[Compliance with Corporate Guidelines]Comply with the Atlas Copco Business Code of Practice and policies & procedures communicated from time to time.Adhere to the Safety, Health and Environmental (EHS) standards as defined by the organizationQualifications[Experience/Education]Relevant experience from service industry and good computer skills.Diploma / Degree in Mechanical / Electric-Mechanical discipline[Knowledge/Skill]Computer literate Electric-Mechanical troubleshooting skillOral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions.Customer Relationship / Retention skillProduct technical knowledge[Personal Attributes]Empathetic communicator, able to see things from the other person’s point of view.Organizational and Time management skills.Dynamic & flexible.Must be self-motivated and able to work under time constraints.Result oriented and can get things done with minimal supervision.Team player with strong communication skills.Excellent interpersonal skills.* Submission of recommendation letter along with CV preferred* Please submit only the minimum personal information required for the recruitment process.