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End User Services Expert (대전), Daejeon

게시됨 2024-05-22
만료 2024-06-12
ID #2164146335
Free
End User Services Expert (대전), Daejeon
Korea South, 대전, 대전,
게시됨 May 22, 2024

설명

The End User Services expert is responsible for providing the day-to-day activities related to IT support with End User technologies for Korea sites.

End user technologies include Desktops, Laptops, Mobiles, Microsoft Office applications - Outlook, Teams, Share Point, One Drive office suite and support IT infrastructures with global IT team.

The role is expected to achieve objectives by providing the incident management along with technical/functional knowledge necessary to resolve technical problems.

The person also works closely with local business units and regional/global IT teams.

Provide 1st and 2nd level IT support for all Korea sites by IT support line (ITSM tool, Call, Chat and email)Installation/configuration and support of end user equipment, including Laptop/Desktop, mobile device, wireless PDA, MPS, Label Printer, others.

Provide staff on-boarding and off-boarding Collaboration work with Global teams to resolve complicated and advanced IT related issues and implement Local and Global projects Support Problem management, escalation management - Handle needed inquiries, escalations from end users Support IT Lifecycle management, Asset Management, License Management Provide Smart hands support to Global infrastructure team, telecom, network and server team Provide communication to end users on local outages and service degradation, planned down-time activities, and global initiatives which impact to local end users.

Engage in Innovation activities such as process improvements, pilots, Po Cs, etc.

Be able to Travel within Korea.

May require occasional day trips to other site offices. Who You Are: Bachelor’s degree (IT related discipline preferred)4-9 years’ IT experience including supporting end user technologies like desktop, Laptop, Mobile device, Microsoft office applications (Outlook, Teams, One Drive, Share Point, O365)Hand-on experience in IT technologies including basic networking, server hardware, Microsoft Active Directory, Telephony solutions, Cloud computing, DNS.

Collaborative working experience in IT projects with local and global team Be effective trouble-shooter, by analyzing problems and developing/improving solutions.

Experience in ITSM tool or ITIL certification a plus Good communication and interpersonal skills with business and ITExperience in Manufacturing industry of multinational company preferred.

작업 세부 정보:

직업 종류: 풀 타임
계약 유형: 영구적인
급여 유형: 월간 간행물
직업: End user services expert (대전)

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