About the Role Strategically drive and manage all functions of the Dyson Service Center network.

Work cross functionally to strategically manage Service Repair network for quality and efficiency while managing Technical Service and Repair budgets and monitoring repair ratios.

Manage 3rd party repair partnership.

Support New Product Development to optimize ability to service product prior to launch.

Ensure Technical Service team provides Technical Support of fault diagnosis and proper repair/troubleshooting direction to repair network via both Phone and email on a timely basis.

Ensure Technical Service team provides real time feedback on technical support issues to support Technical Service Team in improving customer service quality and product reliability opportunities.

Capture and report any emerging product reliability and safety issues.

Ensure all Technical Service Bulletins, Service Manuals, and any other relevant training materials are provided to service partners.

Constantly review service network to drive efficiencies in cost and customer satisfaction.

Support the creation of annual budget for service and transform the current DSC cost centre model by transforming both the cost base and revenue return delivering a sustainable profit centre.

Execute the refurb strategy in line with Dyson standards and methodology.

Engage key global stakeholders to understand best practice, future evolutions of process to ensure early adoption and future alignment.

Ensure service team provides technical support of fault diagnosis and proper repair/troubleshooting direction to repair network via both phone, face to face and email (where appropriate) on a timely basis.

Regular analysis of part usage, repairs, and retail returns data Help transform the Service Centres from a cost centre to a Profit centre.

Identify opportunities for revenue generation and profit maximization.

About You+8-10 Years of industry experience, a proven track record, strong interpersonal skills and excellent communication skills.

Strong technical strength across mechanical and technical areas.

Good statistical skills.

Strong attention to detail and accuracy.

Analytical ability both in engineering terms and more general problem solving.

Strong stakeholder management experience.

Bachelor’s degree preferred.

Experience managing budget required.

Experience negotiating service contracts.

Basic knowledge of Cluster Mapping to optimize geography of service network required.

Strong communication skills with ability to convey information in a manner appropriate to the audience, internally, externally, and globally.

Proven negotiation skills experience with contracts management and pricing negotiation.

looking#LI-JO1 Dyson is an equal opportunity employer.

We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique.

We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.