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Technical Support Engineer (web Gauge), Seoul

게시됨 2024-07-10
만료 2024-08-10
ID #2236224532
Free
Technical Support Engineer (web Gauge), Seoul
Korea South, 서울, 서울,
게시됨 July 10, 2024

설명

Location/Division Specific Information Within our Production Process & Analytics Business Unit we are looking for an experienced and motivated Technical Support Specialist, product line Gauging for Thickness and Basis Weight Measurement (Link: Gauging) with focus on Lithium-Ion Batteries applications and if required extending to other product lines and or applications.

How you will make an impact: As Technical Support Specialist representative in this position, responsible for delivering and build service perfection over and above our customer expectations.

What you will do: Represents our company in a positive, professional manner in looking after Thermo Fisher Scientific customers, both external and internal.

Record and document customer issues using the Sales Force Case Management system.

Deliver technical support and/or training to customers to help improve product user experience and drive Thermo Fisher customer experience scores.

Provide Field Service support on a case-by-case basis and coordinated with the Field Service Team.

Own product related cases and proactively provide solutions to customers.

Drive continuous improvement using our Practical Process Improvement Business System.

How you will get here: Education Diploma or equivalent education preferable in electronic or electrical engineering.

Experience Electronic knowledge (such as PCB) in professional experience or academic experience is required.

- industrial automation, electronic, electrical engineering, mechanic engineering SW knowledge is plus (Python, Matlab, C++, OPC, Wonderware)Analytical device related experience is plus - such as Web Gauge, Thickness Gauge, Analytical/process instrumentation, chemistry, pneumatics, mechanics, aviation and/or electronics Field service experience (technical) or strong service knowledge Preferable knowledge in Lithium Ion Batteries industrial process Outstanding solving skills passionate about electromechanical, software and application issues Demonstrate Thermo Fisher Scientific values - Integrity, Intensity, Innovation and Involvement Knowledge, Skills, Abilities Excellent interpersonal communication both written and oral in English and preferable second language Ability to work effectively with customers and colleagues in difficult and stressful situations Customer friendliness and a professional demeanor PC literacy including MS Office 365.

Ability to travel (both domestic and internationally) up to 15%Valid driver's license At Thermo Fisher Scientific, each one of our 70,000 extraordinary minds has a unique story to tell.

Join us to our outstanding mission—enabling our customers to make the world healthier, cleaner and safer.

작업 세부 정보:

직업 종류: 풀 타임
계약 유형: 영구적인
급여 유형: 월간 간행물
직업: Technical support engineer (web gauge)

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