Technical Service Manager

For a multinational company, leader in designing, producing and commercializing automation machinery we are searching for a:

Technical Service Manager

Mission:

Reporting to the Area Manager delivers services to customers effectively and on time and guarantees equipment testing and maintenance in accordance with the company's policies.

Main responsibilities:

·       Working as a team to assist with the troubleshooting of equipment and technical problems;

·       Developing strong client relationships by driving value added and focused service delivery;

·       Managing spare parts delivery;

·       Monitoring and maintaining electrical equipment or machinery performance;

·       Walking customers through how equipment works including how to use it safely;

·       Participating in ongoing training to keep up to date with the latest developments;

·       Providing clear customer feedback;

·       Participate in trade shows, conferences, and industry events to promote products and establish strong relationships with customers;

·       Light administrative and marketing tasks for the branch, in coordination with and supported by HQ.

Knowledge and experience:

·       Bachelor's degree in Engineering or a related technical field;

·       At least 10 years of experience in a technical sales or applications engineering role within the relevant industry;

·       Proven ability to understand technical requirements and translate them into actionable solutions;

·       Familiarity with relevant industry standards and regulations;

·       Strong technical knowledge in the relevant industry, including a deep understanding of products, systems, and applications;

·       Proficiency in written and spoken English;

·       Willingness to travel domestically and internationally as required to support customer engagements and attend industry events;

·       Strong customer focus and a passion for delivering high-quality service and support.

Main competences:

·       Ability to work independently;

·       Decision making and problem-solving skills;

·       Goal oriented, results-driven;

·       Integrity and professional ethics.

Place of work: Daegu (KOR)

Sector: Electronic industry/Automation

Role: Other

Job type: Permanent job