Genesis Manager

At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints.

As a pioneer and leading company in the field of robotic-assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference. For more than 25 years, we have worked with hospitals and care teams around the world to help solve some of healthcare’s hardest challenges and advance what is possible.

Intuitive has been built by the efforts of great people from diverse backgrounds. We believe great ideas can come from anywhere—we strive to foster an inclusive culture built around diversity of thought and mutual respect. We lead with inclusion and empower our team members to do their best work as their most authentic selves.

Passionate people who want to make a difference drive our culture—our team members are grounded in integrity, have a strong capacity to learn, the energy to get things done, and bring diverse, real-world experiences to help us think in new ways. We actively invest in our team members to support their long-term growth so they can continue to advance our mission and achieve their highest potential. 

Join a team committed to taking big leaps forward for a global community of healthcare professionals and their patients. Together, let’s advance the world of minimally invasive care.
求人内容

Primary Function of Position:

The Genesis Operating Room (OR) Consultant plays a key role in supporting hospitals and surgical teams by delivering both onsite and remote consulting services. This role is focused on identifying and implementing best-in-class practices for da Vinci Surgery across areas such as robotic program standardization, operational efficiency, team training, cost management, and block time utilization.

Working in close partnership with hospital leadership and cross-functional teams including Sales, Marketing, Customer Training, Customer Service, and Technical Support. The consultant ensures that each customer is equipped to successfully optimize and sustain a high-performing robotic surgery program.

Roles and Responsibilities:

Build and Maintain Expert Knowledge

Develop deep expertise in the use, application, troubleshooting, and proper handling of Intuitive technologies, instruments and accessories.

Territory and Time Management

Independently manage your assigned territory, balancing customer consulting engagements with administrative responsibilities.

Plan and Execute Consulting Programs

Design and deliver targeted Genesis OR consulting and educational initiatives to strategically selected customer accounts (including IDN initiatives).

Lead Complex Customer Engagements

Drive long-term, multi-layered consulting engagements by collaborating with hospital stakeholders and cross-functional Intuitive teams (Sales, Services, Marketing, Customer Training) to provide customized, actionable solutions.
This includes:

Utilize DMAIC Lean problem-solving approaches to improve existing processes

Identifying challenges, utilization barriers, and strategic opportunities

Aligning with hospital key stakeholders on priorities and implementation plans

Tracking progress and maintaining regular communication based on shared timelines

Deliver High-Impact Consulting Services

Provide in-person and virtual consulting services focused on key operational areas such as:

Staff training and onboarding

Block Scheduling Optimization

Workflow standardization

Program Management

Cost containment strategies

Cross-Team Collaboration and Knowledge Sharing

Promote strong collaboration among Genesis and cross-functional partners to meet shared implementation goals and customer success milestones.

Data Analysis and Insight Generation

Analyze customer usage patterns and performance data to tailor consulting engagements and demonstrate value through measurable outcomes.

Collaborate Across Functions

Work closely with Sales and Marketing to ensure alignment on customer strategy and execution.

Engage with internal stakeholders to define, measure, and continuously improve the quality and impact of Genesis content and services.

Event and Program Support

Actively support internal and customer-facing Genesis and Intuitive events, including conferences, congresses, and training sessions (virtual and live).

Support the TPO centers and operational KOLs as needed.

Customer Feedback and Issue Reporting

Proactively gather and report customer feedback or concerns through appropriate internal channels to ensure rapid resolution and continuous improvement.

 
資格

Required Knowledge, Skills, and Experience:

Bachelor’s degree (B. A./B. S.)

Minimum of 10 years of proven professional experience in healthcare or hospital management, ideally in a B2 B sales role or a hospital-based leadership position. People manager experience is a plus.

Demonstrated experience working in or with Operating Room departments

Strong track record of achieving results through effective team collaboration

Excellent communication and interpersonal skills, with the ability to confidently present to diverse audiences and group sizes

Thrives in a dynamic, high-energy, and fast-paced environment

Flexible and adaptable with work schedules, including occasional extended hours

Excellent business acumen and the ability to operate effectively within key stakeholders healthcare environments

Ability to communicate clearly and consistently across multiple organizational levels

Training or certification in Lean, Six Sigma, or Change Management is a plus

Proficiency in Microsoft Office and/or equivalent tools; experience with project management and a strong record of leading complex, customer-facing initiatives related to OR efficiency, productivity, or cost containment

Fluency in English and Korean

Willingness to travel up to 70%
その他の情報

Intuitive는 고용 기회 균등 고용주입니다. 당사는 인종, 성별, 임신 여부, 성적 지향, 성 정체성, 출신 국가, 피부색, 연령, 종교, 국가 보훈 대상자, 장애 여부, 유전 정보 또는 연방, 주 또는 현지 관련 법률에 따라 보호받는 기타 모든 지위에 관계없이 자격을 갖춘 모든 지원자 및 직원에게 동등한 고용 기회를 제공하며 모든 유형의 차별과 괴롭힘을 금지합니다.

당사는 기회 균등법에 따라 범죄 및 유죄 판결 기록이 있는 고용 자격을 갖춘 지원자를 고려할 것입니다.

Shift: Day