Description: Marsh O&T is seeking candidates for the following position based in the Seoul office: Operations & Technology Leader Korea What can you expect: Support the business by developing and operationalizing the business strategy, to drive a best-in-class organization, enabling outstanding product and service delivery for Marsh clients, partners and colleagues.

Report to the Operations & Technology Leader Asia, the successful candidate will drive significant transformation while leading critical strategic projects and initiatives.

This role requires effective, inclusive collaboration and influential stakeholder management skills to drive success across the domestic market.

Work closely with key members of the Country Executive Leadership Team in addition to regional and global colleagues in Operations & Technology.

We will count on you to: Drive efficiency by delivering excellence in client service and productivity.

Ensure the process within operations runs effectively and efficiently, aligning to business expectations.

Engage team in continuous improvement initiatives and drive ownership of outcomes to improve the client experience.

Implement initiatives to increase client delivery capabilities and maximize performance, revenue, profile and market share while delivering outstanding products and services to the business.

Drive local market revenue growth while creating excellent client experience in collaboration with members of the O&T organization.

Partner on all aspects of the organization's operations and technology to drive expense and inefficiency out of the business.

Assist the leadership team in identifying and maximizing opportunities in the local market.

Continue the execution of the long-term Target Operating Model strategy; evolve and define the building blocks of O&T to ensure best practices are utilized across the firm.

Leverage data and analytics to drive the business agenda and track performance against industry benchmarks.

Monitor progress against key metrics to drive accountability to new ways of thinking and working.

Make use of external networks to stay current in the industry and anticipate and respond to dynamic market needs.

Manage day-to-day operations within the team.

Evaluate the team's performance, develop and implement processes and policies to ensure that colleagues achieve optimal performance.

Grow and mentor talent within the team.

Establish a culture of high performance and collaboration, focusing team on operational excellence and efficiency.

Attract, retain and develop best-in-class talent.

Passionate about learning, growing and developing others.

Demonstrate accountability in team and self-development initiatives.

What you need to have: Experience: Minimum 10 years’ on-the-ground experience in operations & technology within the financial services/ insurance sector.

Open to considering strong candidates with sound experience in matrixed organizations with best in class in operational practices.

Strategic thinker with the ability to roll up sleeves with as much comfort.

Operational Excellence & Champion of Change: Demonstrated experience in the delivery of operational excellence through appropriate methodologies, automation and digitization.

Solid track record of reaching across organizational boundaries to marshal resources and drive enterprise-wide changes.

Process Excellence & Continuous Improvement: Proven ability to drive process reengineering across a shared services organization and/or Centres of Excellence (COEs).

Prior experience of successful offshoring work desired.

Customer Centric: Tenure within an organization with the customer at the core.

Evidence of delivering significant change to improve NPS and customer experience.

Call centre/ CRM experience preferred.

Cultural Acumen: Experience working and managing a diverse team.

Ability to build and foster strong relationships with senior stakeholders and colleagues in a diverse and matrixed environment.

Cultural dexterity in navigating in Korea and operating within a regional/ global platform.

Communication Skills: Strong communication skills in English and Korean.

What makes you stand out?Results Focused: Expertise in delivering quality and consistently strong results.

Communication & Influence: Convey written and verbal messages effectively to various audiences, adapting approach as appropriate.

Displays sound listening and comprehensive skills in these key areas.

Innovation: Develop new and alternative approaches to existing practices, create new or improved processes, solutions, products and services.

Maintain an openness to experiment with alternative approaches.

Collaboration: Act as a connector across the organization, bring colleagues together to drive the best of the enterprise to client solutions.

Decision Making: Identify and understand issues, problems and opportunities; compare data from different sources to draw conclusions; use effective approaches for choosing a course of action or developing appropriate solutions; take action that is consistent with available facts, constraints and probably consequences.

About us Marsh is the world’s leading insurance broker and risk adviser.

With more than 45,000 colleagues advising clients in over 130 countries, Marsh serves commercial and individual clients with data-driven risk solutions and advisory services.

Marsh is a business of (NYSE: MMC), the world’s leading professional services firm in the areas of risk, strategy and people.

With annual revenue of $23 billion, Marsh Mc Lennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses: , , , and.

For more information, visit , follow us on and Marsh Mc Lennan is committed to creating a diverse, inclusive and flexible work environment.

We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh Mc Lennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office.

All Marsh Mc Lennan colleagues are expected to be in their local office or working onsite with clients at least three days per week.

Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.