THE ROLE
Key Responsibilities:
- Deliver the legendary Rapha experience by engaging, developing and maintaining relationships with all Clubhouse visitors
- Seamlessly move between all areas of the Clubhouse whilst delivering consistent world-class service
- Drive sales by effectively uncovering the customer’s needs and presenting appropriate range solutions
- Provide expert Rapha product knowledge
- Understand the full café offering and recommend menu items to customers
- Create a friendly and welcoming environment, where the sport and culture of cycling can flourish
- Communicate positively about the brand at all times, be a Rapha Ambassador and bring to life Rapha’s core values – Passion, Determination, Creativity & Communication
- Maintain the highest Visual Merchandising and House-keeping standards
- Assist in the planning and delivery of Clubhouse Rides and Events
- Assist in the preparation of café offerings to support the chef as required
- Support the team and work together to create an inspiring and positive working environment
THE CANDIDATE
The ideal Clubhouse Assistant will have the following skills and qualities:
- Experience in a luxury retail environment
- Passionate about delivering legendary customer experiences
- A proven track record of delivering results and the drive to exceed expectations
- Personable and friendly – a good communicator that is approachable and engaging
- Ability to prioritise and demonstrate initiative
- Knowledge of the Rapha brand
- Ability to work a mixture of morning, evenings, weekends and some holidays
- Interested in cycling of any form or active sports is desirable
- An interest in coffee/barista training would also be an advantage
Working at Rapha
We are continuously looking into ways to invest in our employees and build a better working culture and environment. Here are just some of the internal benefits we offer.
- Monthly social events and social away days
- We offer all our employees a 50% apparel discount and a discount for family and friends
- An annual clothing allowance
- Free membership to the Rapha Cycling Club
- Company Pension Scheme
- Enhanced Parental Leave
