CS Team Manage
1. Customer service works
1) Check and Support product commissioning and customer training request at domestic and overseas.
2) Support periodic on-site inspection and visit schedule consultation with customer.
3) Support proposal & quotation for maintenance job and customer requirement document reparation.
4) Solution provision of problem to dealers and customer by phone
5) Propose improve specification(Inverter type, dehumidify machinery, ETC) to customer.
2. After service feed-back works
1) Share identified improvement needs during commissioning and paid service.
2) Share key defects found during commissioning and inspection
3) Complement and create training manual for specification changes and additional verification.
3. Service Sales works
1) Seeking ways to maximize service sales and propose.
2) Support inspection of third-party product and suggestion paid service work.
3) Techinical support for customer, sales team and agency(communication, EMCY support, documents, ETC) To succeed, you will need
We encourage you to apply even if you don't meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role.
Bachelor’s degree in Mechanical, Electrical, or Mechatronics Engineering (or equivalent knowledge)
Others: English proficiency, documentation skills, valid driver’s license, and eligibility for overseas travel without restrictions In return, we offer
Culture of trust and accountability
Lifelong learning and career growth
Innovation powered by people
Comprehensive compensation and benefits
Health and well-being Job location
You will join Kyungwon Machinery as a valued team member. You will be part of a dynamic field service team, working remotely and regularly traveling to connect with customers in your designated region. Contact information
Talent Acquisition Team: Hugh Park
