Overview Primary focus of the incumbent includes, but not limted to:-Ensure clients derive maximum value from their investment in Frost & Sullivan services.Effectively communicate Client Satisfaction/Dissatisfaction to relevant parties.Achieve a 100% subscription renewal rate.Provide unparalleled proactive interaction with clients.Identify additional needs and generate qualified leads for the sales team.Serve as a Frost & Sullivan knowledge base for all clients.Focus on renewing Growth Opportunity Analysis (research) subscriptions. Responsibilities External:Educate clients on all Frost & Sullivan capabilities.Strive to enhance satisfaction through service calls & client councils.Increase the number of users within client organizations.Ensure high levels of portal usage.Collaborate with clients via phone, email, and in-person to understand their needs.Fulfill client requests promptly.Encourage interaction via live chat, client briefings, and analyst inquiries.Internal:Manage Growth Opportunity Analysis (GOA) renewals through client councils, provide usage statistics, and conduct service calls.Submit leads for Frost & Sullivan services to the sales team.Collaborate with Sales/Analyst teams to align client needs with Frost & Sullivan products and services.Fulfill ad hoc requests from assigned Account Executives.Address concerns with existing accounts.Ensure accurate entry of all client interactions in the CRM. Qualifications 0-4 years of experience.Excellent written and oral communication skills.Bilingual in English & KoreanProficiency in Microsoft Office – Word and Excel.Well-organized and detail-oriented.Strong initiative and ability to work independently with remote supervision.Adherence to high-quality standards. What will make you succeed at Frost & Sullivan? You need to be- Wildly curious and entrepreneurialCommitted to customer successA self-starter invested in your futureA persuasive communicatorDeeply AnalyticalExcited about Disruptive Trends Benefits A friendly work environment with an ‘open door’ policy A strong career path with growth opportunities.Be part of a global team that strives for excellence, and fosters Olympic spiritFeed your intellectual curiosity by collaborating across all levels of the company across the globeGlobal Recognition - President’s Club & Chairman’s Club Awards Continuous learning and coachingHybrid work, with flexible working hoursAnnual Wellness BenefitAttractive Group Medical benefit #EnrichYourLifeEnhanceYourCareer#LI-NN1 Options Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed