Job DescriptionRole SummaryThe job holder will use his/her knowledge of the assigned products(Tavneos) and market dynamic like diseases, patients and customers, and the account ecosystem complexity to drive change in patient’s journeys, diagnostic procedures, therapeutic decisions, speed to right treatment etc. The Key Account Manager (KAM) is pivotal in supporting the pre and post launch planning, execution, and operational rollout of Tavneos across his/her defined territory. The KAM will drive localization of strategic execution, delivering patient uptake and sales by adopting a key account management philosophy with key treatment and referral centres and ensuring local reimbursement is unlocked. The KAM will be the commercial point of contact for all customers across the defined territory, utilizing an omnichannel approach to manage them accordingly.Main AccountabilitiesDeliver sales budget with focus on top-tier key accounts/ centers of expertise (CoEs), tracking and managing performance according to business plan objectives and KPIs in alignment with CSL Vifor’s code of conduct and the strictest ethical, compliance and legal standardsDevelop, lead and execute the local territory plan with specific goals and targets across the territoriesPromote Tavneos by delivering value messages via F2F or omnichannel activitiesManage key stakeholders in accounts, HCPs of the territory, and wholesalers working for key accountsEncourage an insight-driven culture where customer insights, data, dashboards, and CRM tools are appropriately used to making effective business decisions and allow strategic development and tactical implementation to remain relevant, meaningful, and commercially advantageousCreate a high-performance cross functional team environment based on alignment with a common values and vision based on a foundation of trust and respectConsistently conduct business analyses, develop, and maintain a current business plan, and contribute to the development of pre and post launch business plansEnsure the customer experience is exemplary, where customers seek CSL Vifor out as the partner of choice for creating access to CSL Vifor medicines in those patients who would benefitInput and contribute to building country planning, initiatives and toolsCollaborate closely with local field-based medical teamEnsure HCPs and all target customers to have accurate information which can be reflected in guidelinesDrive consent and Opt insKey point of contact for all customers/ centres of expertise (CoEs) within the region and is accountable for the success of the product in the assigned accountsKey Measures of SuccessSales performance in the assigned Therapeutic Areas; Rheumatology & NephrologyMarket penetration and growth of TavneosAchieve or exceed all other targets related to performanceCustomer satisfaction based on patient impactService all stakeholders in the accountPositive impact on patient journeyCross-functional collaboration to achieve resultsDevelopment and execution of omnichannel activities according to planTasks1. Achieving patient-driven goals:Act as an ambassador for CSL Vifor’s commitment to innovationIdentify pain points and barriers to and within the Patient Journey, and work with the customer to address and overcome them, ensuring best possible outcomes for patients and familiesIdentify where the customer experience can be improved and make the improvementsAssist HCPs with identifying suitable patients, improving the lives of patientsSecure DSE needed at the hospital level for TavneosBuild and maintain important relationships with key decision makers involved in care delivery and educate and promote on CSL Vifor’s services (as relevant to the market)Develop and maintain productive relationship with customers engaging supply (e.g. distributors, wholesalers, pharmacists, etc)2. Business planning:Create KOL maps, map patient flow and build strategies to eliminate/minimize hurdles within the territory and establish strong networks between stakeholdersUse all data sources to develop and execute an effective account plan (patient identification/selection, choice of therapeutic options, budget allocation, and care coordination with patient support program) for maximizing performance, adherence and ensuring stakeholders needs are addressedWork with the customers to identify and remove barriers to patient accessMap and build relationships with HCP experts outside the hospital environmentDrive patient identification and market development, by building and executing against account specific plans. Continuously assess sales opportunities within accounts to maintain and/or grow the business.3. Leverage and coordinate resources: Collaborate with relevant functions to gain expert support for projectsOptimize strong customer relationships to influence and gain support from the wider customer groupStrategically network within the cross-functional team to segment and prioritize CoEs (e.g. developing work processes & communication streams) to ensure patients have product accessQualificationsMinimum RequirementsMinimum 5 years of experience in the pharmaceutical industryStrong scientific/medical knowledge at Bachelor’s degree or equivalentHas previous sales / Key Account Manager experienceAbility to engage, connect and build partnerships with customersStrong customer focus: demonstrates ability of creating win-win partnershipsProject management where tangible success has been achievedPassionate about rare disease, strong drive and desire for success, result-orientated with proactive cross-functional collaborative approachStrong analytical as well as organizational ability, professional presence, self confidence, self-driven and a positive attitudeExcellent communication skillsPreferred RequirementsSolid understanding of local healthcare market with proven successExperience in rare disease or specialty with established local networks auto-immune or renal disease areasAbout UsOur BenefitsWe encourage you to make your well-being a priority. It’s important and so are you. Learn more about how we care at CSL.About CSL BehringCSL Behring is a global leader in developing and delivering high-quality medicines that treat people with rare and serious diseases. Our treatments offer promise for people in more than 100 countries living with conditions in the immunology, hematology, cardiovascular and metabolic, respiratory, and transplant therapeutic areas. Learn more about CSL Behring.We want CSL to reflect the world around usAs a global organisation with employees in 35+ countries, CSL embraces diversity, equity and inclusion. Learn more about Diversity, Equity & Inclusion at CSL.Do work that matters at CSL Behring!