In this Role, Your Responsibilities Will Be: Assessing the service needs of customers and linking them to the appropriate resources.

Advocate for adequate, timely and cost-effective services.

Scheduling appointments for customers and tracking service records.

Respond to any issues that occur under warranty periods.

Provide technical support standards and best practices to customers.

Manage product recall/replacement.

Report progress and technical problems to Service Manager Co-work closely with all BU team members.

Evaluate the quality of all services and identify areas that need improvements.

Who You Are: Your responsibilities include advocating for customer care, explaining the available technical solutions, helping to plan services, and keeping records of the services offered.

You Hold yourself and others accountable to meet commitments.

You build partnerships and work collaboratively with others to meet shared objectives.

You develop and deliver multi-mode communications that convey a clear understanding of the unique needs of different audiences.

You build strong customer relationships and deliver customer-centric solutions.

You set priorities and analyze multiple and diverse sources of information to define problems accurately before moving to solutions.

For This Role, You Will Need: Degree in Engineering or other related fields Over 0-5 years of service experience in technical/industrial environment Excellent collaboration skills with a wide variety of people Good communication skills in both Korean and English Good interpersonal skills Ability to handle urgent and sensitive situations, and work under pressure Strong record-keeping and analytical skills Our Offer To You: By joining Emerson, you will be given the opportunity to make a difference through the work you do.

Emerson's compensation and benefits programs are designed to be competitive within the industry and local labor markets.

We also offer a comprehensive medical and insurance coverage to meet the needs of our employees.

We are committed to creating a global workplace that supports diversity, equity and embraces inclusion.

We welcome foreign nationals to join us through our Work Authorization Sponsorship.

We attract, develop, and retain exceptional people in an inclusive environment, where all employees can reach their greatest potential.

We are dedicated to the ongoing development of our employees because we know that it is critical to our success as a global company.

We have established our Remote Work Policy for eligible roles to promote Work-Life Balance through a hybrid work set up where our team members can take advantage of working both from home and at the office.

Safety is paramount to us, and we are relentless in our pursuit to provide a Safe Working Environment across our global network and facilities.

Through our benefits, development opportunities, and an inclusive and safe work environment, we aim to create an organization our people are proud to represent.

Our Commitment to Diversity, Equity & Inclusion At Emerson, we are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives.

We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspires innovation and brings the best solutions to our customers.

This philosophy is fundamental to living our company’s values and our responsibility to leave the world in a better place.

Learn more about our and about .

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