Service Engineer
Date: Apr 7, 2026
Location: Seoul, Seoul, KR
Company: Super Micro Computer
Job Req ID: 28499
About Supermicro:
Supermicro is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and Io T/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.
Job Summary:
Supermicro is seeking a talented service engineer to play a key role in providing our customers with high level customer service, support our global service network and help build a world class field engineering organization. This position requires the ability to work flexible hours including nights and weekends as required to respond to customer requests, diagnose problem, travel to customer site, repair and replace defective parts or system(s). As a Service Engineer, you provide the front line technical direction, advice and support to customers in the operation and maintenance of complex Supermicro's products. You will also occasionally assist with installations, servicing and repairs of complex equipment at the same.
Essential Duties and Responsibilities:
Includes the following essential duties and responsibilities (other duties may also be assigned):
On-site troubleshooting and resolving complex technical problems on Supermicro equipment in an enterprise environment
Drive customer satisfaction through service excellence by conducting preventive maintenance, managing repair/parts cycle times
Ensure escalation situations are managed and corrected efficiently and professionally
Provide 2nd line support to resellers and distributors in all aspects of customer support
Develop deep understanding of in-house product knowledge
Work with Technical Account Manager, Service Manager, and Product Manager in define service kits and all service tools
Enhance global portal service data base of information to align with our corrective action systems
Provide and contribute information such as fault triage and training materials
Run tests and simulations at our facility to assist with problem solving
Travel to the field to train and or resolve customer issues
Train new service engineers
Attend and complete all required training and certification exams
Learn to be proficient in service and repair of all systems (current, new, and updates)
Work under Technical Account Manager's direction and take ownership of customer base
Able to work self-sufficient in the field, make good business judgments and decisions in relationship to efficiency and effectiveness while meeting daily service expectations
Qualifications:
Bachelor or Master's degree in Electrical Engineering with 4 years of experience field engineering servicing complex X86 systems and parts preferred
Will consider Associate's Degree in electrical technology, electronics or equivalent military experience
Strong background and experience with x86-based server architecture
Work experience in large enterprise or certification in Windows and Linux environment is a plus
Must have an excellent communications skills in both speaking and writing
Travel to customer's site to perform field service is required
Salary Range
EEO Statement
Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.
Job Segment: Cloud, Electronics Engineer, Electrical Engineering, Electrical, Field Engineer, Technology, Engineering
