Tätigkeitsbereich: Sonstiges Fachabteilung: Sales Training Gesellschaft: Mercedes-Benz Korea Limited Standort: Mercedes-Benz Korea Limited, Seoul Square, Seoul Startdatum:..4 Veröffentlichungsdatum:..4 Stellennummer: MER3 DLZArbeitszeit: Vollzeit Bewerben Aufgaben Welcome to Mercedes-benz Korea.

We are seeking a dynamic Softskill Trainer to maximize profitability and deliver exceptional customer service in our retail business.

This passionate individual will develop and conduct Mercedes-Benz authorized Job Profile Trainings for dealer employees.

With expertise in soft skills and experience in the automotive industry, this role presents a unique opportunity to enhance customer experiences, empower teams, and elevate our brand's value.

Are you ready to join us in providing outstanding service? Your responsibilities are: Execution of FTF Training Deliver Mercedes-Benz authorized training to dealer customer contact employees of After-Sales Deliver training such as customer services, sales process, complaint management etc.

Operational lead of F2 F(or Virtual) training Support and deliver other job profile training upon request Translate Customer Contact training materials(incl.

digital training materials) Revise the translated digital training materials Support Digital Learning Manager to align business objectives with digital learning strategy Training Quality and Success Management Manage training participants and attendance list Manage Retail HR Report with certification/qualification status update (C-rate)Participate in required Tt T program and cascade information to entire team members Attend Train the training and acquire certification of C-Trainer Conduct and consolidate the test of trainees Manage the training feedback within the learning management system(GTLS) Retail Career Management Program Discuss with Learning Coordinators or/and Trainees to support on operational support of training programs Interactive discussion with training administrator for the management of GTLS(Global Training Learning System) Planning & Reporting Make official invitation for training and send it out to dealer Develop training report by program for the training operational management perspective Qualifikationen Education Minimum B.

A.

degree B. A.

degree in Business Administration or/and Education preferred Experience Minimum 2-3 years of job experience in training or consulting Preferred in experience of retail or/and customer service industry Specific knowledge English proficiency in business context level Education, Facilitation and training assessments(e.g.

Di SC, MBTI, etc.) related certification preferred Automotive customer service operation business knowledge Automobile product and technical knowledge Background knowledge of human resource development and training skillsills Benefits Mit­arbeiter­handy möglich Gesund­heits­maß­nahmen Mit­arbeiter­rabatte möglich Mit­arbeiter Events Kantine, CaféGute An­bindung Park­platz Wir benötigen Ihre Zustimmung, um den Youtube-Service zu laden!Wir verwenden einen Service eines Drittanbieters, um Videoinhalte einzubetten.

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