Overview Primary focus of the incumbent includes, but not limted to:-Ensure clients derive maximum value from their investment in Frost & Sullivan services.Effectively communicate Client Satisfaction/Dissatisfaction to relevant parties.Achieve a 100% subscription renewal rate.Provide unparalleled proactive interaction with clients.Identify additional needs and generate qualified leads for the sales team.Serve as a Frost & Sullivan knowledge base for all clients.Focus on renewing Growth Opportunity Analysis (research) subscriptions. Responsibilities External:Educate clients on all Frost & Sullivan capabilities.Strive to enhance satisfaction through service calls & client councils.Increase the number of users within client organizations.Ensure high levels of portal usage.Collaborate with clients via phone, email, and in-person to understand their needs.Fulfill client requests promptly.Encourage interaction via live chat, client briefings, and analyst inquiries.Internal:Manage Growth Opportunity Analysis (GOA) renewals through client councils, provide usage statistics, and conduct service calls.Submit leads for Frost & Sullivan services to the sales team.Collaborate with Sales/Analyst teams to align client needs with Frost & Sullivan products and services.Fulfill ad hoc requests from assigned Account Executives.Address concerns with existing accounts.Ensure accurate entry of all client interactions in the CRM. Qualifications 0-4 years of experience.Excellent written and oral communication skills.Bilingual in English & KoreanProficiency in Microsoft Office – Word and Excel.Well-organized and detail-oriented.Strong initiative and ability to work independently with remote supervision.Adherence to high-quality standards. What will make you succeed at Frost & Sullivan? You need to be- Wildly curious and entrepreneurialCommitted to customer successA self-starter invested in your futureA persuasive communicatorDeeply AnalyticalExcited about Disruptive Trends Benefits A friendly work environment with an ‘open door’ policy A strong career path with growth opportunities.Be part of a global team that strives for excellence, and fosters Olympic spiritFeed your intellectual curiosity by collaborating across all levels of the company across the globeGlobal Recognition - President’s Club & Chairman’s Club Awards Continuous learning and coachingHybrid work, with flexible working hoursAnnual Wellness BenefitAttractive Group Medical benefit #EnrichYourLifeEnhanceYourCareer#LI-NN1 Options Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Connect With Us! If you're excited about joining Frost & Sullivan, we invite you to explore our current job openings below. If you don't see a role that matches your skills and aspirations, don't worry! You can still reach out to us with your resume and a cover letter telling us why you'd be a great fit for our team. We're always on the lookout for exceptional talent. for general consideration. Frost & Sullivan, the Growth Pipeline Company, has spent more than 60 years partnering with clients to develop transformational growth strategies by focusing on innovation and growth opportunities driven by disruptive technologies, mega trends, emerging markets and new business models. Today, more than ever before, companies must innovate, not only to survive, but thrive in the future. Our Growth Pipeline Management (GPM) system supports clients by identifying and evaluating new growth opportunities and serves as the foundation for continuous growth. This is your opportunity to be part of a revolutionary global team that truly inspires positive global changes by innovating to zero. Learn more about Frost & Sullivan at Software Powered by iCIMS